All-Star Service Reviews & Testimonials

We Go the Distance to Earn Gold

4.8

Based on 439 reviews

Valerie

16:48 07 Mar 25

Top notch service and communication! While we juggled construction, home emergencies, and the insanity of life All-Star never dropped the ball. They checked in regularly, answered all of our questions, and provided tons of options for placement for our mini-split. Everyone who came to the house were polite and great to work with.Cannot recommend this company enough!

Randy Hosler

20:39 22 Feb 25

These guys rock! The furnace gave out yesterday and they came out the same day and diagnosed the problem that required reference furnace be replaced. Came out this morning early and started taking everything apart and had the new furnace back up and running by 3:00. Pete did a great job doing the diagnosing and Max was awesome on the installation. This company has never done me wrong and I will keep using them as long as I have a house.

Randy Hosler

22:56 14 Feb 25

Cheryl Graham

17:22 20 Jan 25

All Star has been great. We had them install a hybrid furnace/AC unit and we love it! Saving $! We have had them for our maintenance plan ever since and they are top notch, especially their tech Jason! Always prompt, courteous, and he does a wonderful job, explaining everything he has done. Great people!

claud truca

04:13 08 Jan 25

service on time, friendly people, knowledgeable staff i even sign up for gold service they call me when my furnaces is due for tune up, ac, hot water heater services, all star it was great meeting your company and will do business thanks keep warm this winter

Humberto Arreola

15:00 06 Jan 25

Jason, is a true professional when it comes to his trade. He’s always honest about what is going on and tells it like it is. I highly recommend All-Star services for your HAVC system…

Humberto Arreola

12:48 31 Dec 24

Jason, is a true professional when it comes to his trade. He’s always honest about what is going on and tells it like it is. I highly recommend All-Star services for your HAVC system…

Collin

21:45 19 Dec 24

My experience with All-Star was excellent from the first phone call to the last text saying my job was completed. Christy was very helpful in explaining stuff, working with me on pricing and helping to explain and assist with my Nipsco rebate and Federal tax credit paperwork. The install was also done in a timely and very professional manner. The lead Technician, Max, was amazing. He helped to answer all my questions, address my concerns and issues. He also was very kind to my wife and son who stayed home that day. I would highly recommend them to anyone for a future install or repair.

Annette Bowman

13:09 19 Dec 24

We could not be happier with All Star Service!! Jason is very knowledgeable, kind, efficient and respectful when working in our home. He’s trustworthy and does what he says he’s going to do!

Alan Gbur

22:00 18 Dec 24

The company sent me reminders about my appointment. They also informed me about when Jason the technician was on his way and what time he would arrive. Jason was very professional and courteous. He explained things in a manner that I could understand. I was very impressed by the entire experience.

Andrea Hodge

22:58 17 Dec 24

The professionalism was outstanding. Friendly, polite, kind and knowledgeable. Pete diagnose the problem and got the parts and repair my furnace.

John Dyman

21:24 06 Nov 24

My tech was very polite and professional. Did in-depth examination of furnace. They may be a little more expensive than what’s out there but remember “you get what you pay for.” We all need to support the independent guy. They pay more attention to detail, they are our neighbors and have families to support too!

Ryan

18:52 01 Nov 24

Excellent service! All-Star does a great job explaining your present situation and giving you options to move forward. They’re never pushy. I highly recommend them!

Kay Engelbrecht

20:33 21 Oct 24

This is a wonderful company, from the owner, to the technician, to the office. All work so well together and the communication is great.I highly recommend their services.

Mary Porento

22:02 11 Oct 24

The two gentlemen That came to our home, we're very quickand efficient. They explained everything.we're very grateful. Thank you so much for providing such a great service.

Janice Chazwood

16:22 07 Oct 24

The guy who came over was very courteous. Did a great job, no fuss. Explained everything to me after he was finished. Very smart and knowledgeable. Thanks guys

George Pecenica

15:11 28 Aug 24

Technician was able get my AC going and explain have save energy by replacing my old furnace and AC. I will call All Star Service replace them! Thank you!

Andrew Smith

15:30 26 Aug 24

Loved everything about this company. Great communication, honest professional. I appreciated they sent you a bio of the person coming so we know who was showing up.

Helen Jancich

20:54 16 Aug 24

My technician, Jason, was courteous, punctual, professional and knowledgeable. He installed the Ecobee digital thermostat, and spent quality time reviewing the system. He allowed me to video the instructional process. What a wonderful technician, indeed. Thank you for your excellent service.

Yvonne St Yves

20:33 16 Aug 24

Their services is the best. Jason who came to do check up on my air conditioner today was out standing. He is a aset to All Star Services.

Helen Jancich

00:43 18 Jul 24

My technician, Jason, was courteous, punctual, professional and knowledgeable. He provided a water heater flush, AC inspection, Condenser coil cleaning and tune up, and thoroughly answered all my many questions. Thank you for your excellent service.

Xochitl Sandoval

20:12 05 Jul 24

Our family has used All Star for several years now across 3 properties and it is always a great experience . Jason was no exception to this and was very knowledgeable, patient and professional.

William Rutherford

18:16 25 Jun 24

Certainly lived up to their name in earning all the stars. Not only did they come out on a Saturday during an emergency situation, they were able to get me scheduled quickly, had great communication throughout the entire process via text and email, and provided excellent service. Treated our house with respect and kept everything neat and clean during and after install. Highly recommended.

Alan Gbur

20:49 03 Jun 24

Christyn B

17:25 09 May 24

Great communication, arrived on time and Jason was super knowledgeable. He explained everything with pictures, gave several options with transparent pricing. Highly recommend!

Nadine Conley

21:34 14 Apr 24

We are very happy with our new furnace. We will be call All-Star service for any of our future HVAC needs.

Mitchell Hehr

00:08 20 Mar 24

Very friendly service. Informative and helpful. I have been very satisfied with the service I have received, from new install to ongoing maintenance. Reasonably priced, on time service appointments and personable technicians.

Kaitlyn Yeck

18:22 11 Feb 24

All- Star Service just installed a new furance,water heater,ac unit and a purifier in our home a few days ago. I highly recommend using them! Their comuncation was amazing! When one of their employees named Jason came out, he not only explained everything in detail to us,he would show us what he found. After deciding to go with a new furance we met with Peter who walked us through the prices and financing part, Peter had several options available for different prices and explained each one to us before letting me and my husband decide. The All-Star Team took about two days to do all the work, but they even went above and beyond and added some new duct work and vents to the livingroom and dining room to help evenly heat the house! Me and my husband were both very impressed and will continue to use All- Star Service for all and any further HVAC needs!

Rebecca Gierke

15:09 25 Jan 24

Our 20 year old furnace started clanking loudly on Saturday morning...... not good. Having no previous go-to vendor, we knew there was a local, Union Township firm, so we called and someone answered on Saturday morning. That afternoon at the scheduled time, All -Star Services tech, Sam did a complete review of that furnace and provided a comprehensive report of the unit, his findings, recommendations and a cost estimate. We decided on a new furnace and at 7pm Saturday evening, the Owner Pete was at our house with complete replacement options and estimates and we scheduled the install for Tuesday morning. By mid-day Tuesday, Max and Eric had the old unit was out and new unit installed and commissioned. A clean and efficient process completed by talented and client-focused techs. We do recommend All-Star Services for you HVAC service and equipment replacement needs.

Chris Skrivan

18:42 13 Jan 24

Five Stars for All-Star Service:My Heating and Air UpgradeLiving comfortably year-round wouldn't be possible without a reliable HVAC system, and All-Star Service just delivered! When my old furnace and AC unit started showing their age, I knew it was time for an upgrade. From the initial consultation to the final installation, All-Star Service exceeded my expectations every step of the way.Professional and Knowledgeable Team:The team at All-Star Service was a pleasure to work with. They were knowledgeable and patient, answering all my questions and explaining my options clearly. I never felt pressured into making a decision, and they truly prioritized finding the best solution for my needs and budget.Top-Notch Installation:The installation itself was seamless and efficient. The technicians arrived on time, worked diligently, and kept the workspace clean and tidy. They were meticulous in their approach, ensuring everything was properly connected and functioning optimally.Pete's Ductwork Magic:I want to give a special shout-out to Pete, who handled the ductwork portion of the installation. His attention to detail was impressive, and his craftsmanship was truly outstanding. He went above and beyond to ensure the ducts were properly sealed and insulated, which I know will make a significant difference in efficiency and overall comfort.Peace of Mind and Beyond:Now, with my brand new furnace and AC unit from All-Star Service, I have complete peace of mind knowing my home will be comfortable throughout the seasons. I'm also confident that if any issues arise, their prompt and reliable service will be there to back me up.Highly Recommended:If you're looking for a trustworthy and professional HVAC company, I highly recommend All-Star Service. They delivered exceptional service, from start to finish, and I wouldn't hesitate to use them again.

kirty keseley

15:28 11 Jan 24

Pete and team are wonderful. They reinsulated my attic which hasn’t been touched since the 70s. They are pleasant and professional and respectful of property. I have used them for years for my HVAC needs; i always feel well taken care of by them.

Donald Niemeyer

19:35 26 Dec 23

Needed a reputable company that doesn't try to just sell me on everything and All-Star Svcs. seems to fit the bill. Our technician Jason Lopez was very professional and listened to my concerns and thoughts for the future. Glad to be doing business with a compay that focuses on customer care and not just selling. Thank you All-Star and thank you Jason!

Katherine Niccum

00:08 16 Dec 23

This was our first time using All-Star. Jason was very informative and personable and obviously well trained. Went above and beyond to answer our questions. Definitely our go to service for future furnace needs.

John Vaught

16:30 14 Dec 23

Jason was prompt, very courteous, pleasant. He took the time to explain all that he was doing and did!! I highly recommend this company!!He also was very dog friendly!!

Jazzlynn Baines

04:03 08 Dec 23

All-Star Service has been taking care of us and our home for years. They're always quick to respond and provide top notch service. Our purifier randomly stopped working, I called and they came out within the next day or two and got it taken care of. Ashley & Jason take great care of us. Always happy with their level of service!

Cameron Bowen

18:11 05 Dec 23

We just had our first service visit since joining the service and it went well. On-time, professional and timely with knowledge and managed my expectations well.12.6.23 Just had our second install this time for a whole house humidifier and again professional work. They explained the new system and its maintenance plan.

indoctriNATION & America's great deception

18:13 07 Nov 23

Very polite, respectful, and arrived on time. Jason was also very thorough and explanatory upon presenting his analysis and diagnosis of my furnace's issues. Straight to the point, no sales tactics or annoying attempts to persuade as so many do.Currently waiting for estimates on a new furnace. Providing the quote is reasonable, I'll definitely have them install the new one.

carol sutter

01:21 07 Oct 23

Last year we had our furnace and air conditioner replaced and then had our furnace in the garage replaced. They did an excellent job. We have not had a single problem. When it's time for cleaning, they contact us and set up a time. They are always punctual and do a great job. I would highly recommend them.

cathy cooper

11:59 28 Sep 23

Every time All-Star Services comes to my house they are always professional and kind. I always know that when they leave I can feel good that my heat and air will work well.

Hailey Rotkovich

12:22 25 Aug 23

We received an all new AC unit last summer from AllStar with a warranty. So when our AC suddenly stopped working we were shocked BUT the All Star Team got out to our house to fix the very minor issue within 24 hours. Jason was friendly, professional, and informative. We’re very happy we went with them when we needed an all new AC system!

Amy Bayer

19:22 21 Aug 23

My technician was amazing, explained everything and was able to address my problem quickly. He was so polite. Will highly recommend

Kelly E

15:13 08 Aug 23

Highly knowledgeable. Very respectful of property and my time. Gets the job done and always explains what was done. any questions are always answered. When the service tech, Jason, leaves I am 100% comfortable knowing I will have no problems. 10 out of 10 starts

Jason Lopez

20:55 31 Jul 23

Wow. My technician was incredibly friendly. He gave me some tips on my Air conditioner that could help with humidity inside my home. I didn’t realize I had such a fancy system that my air conditioner could actually dehumidify. I would definitely recommend anyone this system because of all the features especially the dehumidify function.

LCombs

22:22 18 Jul 23

I like how Pete explained the process. He worked with me on a couple situations and something I didn't expect. The company sent a condolences card to me for my moms passing, something I DIDNT EXPECT from me just telling Pete that. Thanks guys, excellent service.

Jenny A

17:01 22 Jun 23

I had a very good experience with All Star Service. Everyone was very nice, quick responding and helpful. The job got done on time. The men who worked at my home were very professional and diligent in their work, took their time and made sure the job was done right. Highly recommend.

Michelle Westphal

20:22 19 May 23

I also had a water heater installed! Came out as promised, explained everything perfectly, and cleaned up before they left! Thank you Pete and team for doing an awesome job!!!

Dan Newton

18:31 28 Apr 23

I have used this business a while back. I remember they were very good. Hot water heater started leaking. I was sort of desperate, and remembered them from before. They were very responsive, and professional!!! Not that you ever want to shell out unexpected money, but they were A one!!! I do know if something goes wrong with something in the future, which obviously I don’t want, I will call them. Technicians were outstanding!!! Bar none, one of the best companies I have dealt with.

Susan Rogers

22:37 10 Mar 23

Jason has been to my house a few times. He is professional and explains all aspects of the service(s). I will be replacing my whole system soon. I will be using All Star due to the awesome service that Jason provides.

Keriii Beee

16:08 08 Feb 23

Got a new furnace in. I was grateful that he offered a way to finance it. They were nice and efficient. I will definitely be using them again.

Carol Hartman

15:55 02 Feb 23

They came the same day I called, which shocked me. He was on time, very nice and was very knowledgeable. He listened well and got right to the problem. He also informed me about different maintenance things to do and took a look at my water heater that was leaking too. He discussed the different options and made it easy to understand. I would highly recommend this company! I will be having them back every year for maintenance on HVAC system.

Paul Allison

15:19 01 Feb 23

The office was helpful and responsive in getting information on a humidifier and duct cleaning. They were able to schedule and come out quickly. The technicians were friendly, professional and did a great job. At the end of the install of the humidifier they walked through everything needed to operate it and maintain it. Their prices are competitive.Update: the humidifier had an issue with a bad part from the manufacturer (not Allstar’s fault or something they could control). They came out quickly, fixed it and took care of the problem without any problems. Great to see a company stand by their work and customers.Would use again.

Tom S

16:27 28 Dec 22

Furnace went out Dec 23rd when it was 8 below, called at 10 am and he was here at 3pm in the blizzard. He didn't have the part but drove 35 miles each way to get it. Furnace up at 7pm.Highly recommend All-Star! 🌟✨

Brenda Waddell

23:49 16 Nov 22

The receptionist were very kind and very thorough .. The two installers that came to my home were young but very very polite very professional did their job very well

Donna Roque

14:11 26 Oct 22

We needed a 220 line ran for a hot tub from the garage to the back patio. The staff was professional, punctual, friendly and efficient. The office staff always responded quickly and they scheduled the installation around my work schedule. I’m extremely happy with my entire experience and will use them again if the need arises and highly recommend All Star Service.

Tracy Berndt

19:10 09 Oct 22

We received Great service! They were very knowledgeable and kept us informed each step of the way. Will definitely use their services again in the future. Thank you!!

Karen Hancock

17:54 12 Jul 22

I have had work done by Pete for years! I highly recommend his company! Ray and Brandon just installed a new air conditioner for me and they got here on time and worked non stop to get the job done. I really appreciate good workers!! Very nice and professional!!

Kenny Evans

23:10 05 Jul 22

Jason did an excellent job explaining the process of getting our A/C back up and running. I messaged on a holiday and they were able to send someone out to repair our unit in no time. I would recommend them to everyone! An amazing job all around.

Samuel Rotkovich

20:06 13 Jun 22

Great services! Everyone is very polite and friendly. Super easy to set up appointments and get things done! After Pete and Ray installed my AC unit, they made sure everything was cleaned up before they left. Definitely recommend👏

Meaghan B

16:39 08 Jun 22

Always on time for anything we've needed. Never trying to push a sale. We get honest answers to our questions, they give us options and then give us time to decide. No pressure. We had a full new system put in with a/c a year ago and everything went fantastically. Install and clean up qucikly.

Veleion

18:27 06 Jun 22

Everything about the process was great. Everything is explained so there is no confusion about what or why something is happening. If it is your first time dealing with anything AC / Furnace / Water Heater / etc. related you will be informed every step of the way... almost making you feel like the professional! Getting to the point... I loved my experience with All-Star Service. Highly recommend.

William Johnston

21:24 25 May 22

Monique serviced our AC today and was extremely polite, knowledgeable and helpful. She serviced our furnace 2 years ago and the results were the same. Thank you

Amanda Biro

22:15 02 May 22

I’m very happy with my service! I had a technician named Brandon come to my house for routine maintenance. He was incredibly kind and respectful. I would definitely use All-Star Service again and would recommend them to anyone!

Kari Speich

01:10 12 Apr 22

Always has been a GREAT service provider. The owner is hands on just about everything! Pete and his crew are awesome to work with! They stand behind their work!

Deborah Smolinski

02:35 06 Apr 22

The Best!! Can’t say enough about this company..the owners, their staff, the care they took in our home, quality of the products they installed & work done…all top notch!New furnace has already improved the comfort of our home & looking forward to using the a/c. Communication was flawless from our first call to request an estimate & continued through the entire process. Highly recommend All-Star!

Kari Speich

15:51 29 Mar 22

Always has been a GREAT service provider. The owner is hands on just about everything! Pete and his crew are awesome to work with! They stand behind their work!

Jason Farner

15:00 04 Mar 22

Once again !! Jason Lopez was extremely polite and professional. He is thorough and well spoken. I wouldn’t go with any other company. Thanks for everything Pete! #1 company in NWI.. can’t beat the service and quality.. I decided to go with Gold Membership! So much they offer to protect Homeowners! Protect your investment! Save Money down the road if it is necessary! Really can’t beat this business! Best in the Region! Thank you!!

Josh Sickinger

22:29 27 Jan 22

All Star came out during a snow storm and got our furnace up and running. While doing this repair they also identified another issue with the duct work that did not need immediate attention but would help the furnace operate better with increased air flow. There was no pressure by them to get the duct work corrected however, we decided to have the work done. They did a great job on the follow up visit and the furnace operates much more efficiently now.

Kayla Houser

21:38 26 Jan 22

Great customer service!! We were in need of a new furnace. I called Monday had a new unit on Wednesday. They were very knowledgeable and professional. I would highly recommend this company. Bonus they offer financing!!

Lauren Whittinghill

18:20 12 Jan 22

All-Star Service is one of the best, if not THE BEST place around. They answer the phone no matter what time it is. Their customer service is impeccable. They constantly keep you in the loop. Every technician who has come out to our home has been respectful, professional, and has answered every question asked.All-Star installed a new furnace for us in 2020 in the middle of winter. They did not waste any time and had things up and running within 24-hours. They offered a finance option, which was a blessing.In January of 2021, we experienced an issue with our thermostat and reached out to them for help. They sent a tech out right away, identified the issue, and moved forward with fixing it.I cannot say enough about this company. I'm glad we found it and we will continue to use them for all of our needs while living in NWI.

Sarah Wurster

18:09 15 Nov 21

One of the most responsive and knowledgeable customer service experiences I've had on the phone which made it easy to select All Star to clean my vents and ducts. I had Jason as a technician and was not let down in the service itself. Jason was very knowledgeable, great professionalism by him and his team, very respectful of my home, and incredible work they do. Will definitely want to go through All Star again for future services.

Maddie Zimmerman

16:22 04 Oct 21

We love how thorough All Star is with their services. They do not rush and take time to answer all our questions. They have never left our house a mess and are so professional! Highly recommend them.

J Jackson

14:05 27 Jul 21

Excellent service above and beyond my expectations. I highly recommend utilizing this company to everyone. They have replaced my furnace and repaired my air conditioner. My service tech was Pete and he is amazing. He was friendly, knowledgeable and very detailed about the services provided. For both my furnace and AC, I was provided 4 different estimates for cost of repair from lowest to highest to choose the option that was best for me. I am highly satisfied with the results of my new furnace and AC repair. No issues whatsoever. If you want the best service that is cost efficient for you, go with All-Star Service. The name definitely describes the service this company provides.

George Gipson

23:48 09 May 21

I've used All-Star Service (Formerly: Thorn Total Comfort) for 5 years and have always had exceptional and prompt service. Pete and his employees have always been very professional, and have taken the time to answer any of my questions about the furnace/AC (Which they also installed).I highly recommend them to anyone looking for a professional and fair heating and cooling company!!

Toni Shettles

17:00 27 Mar 21

He was right on time. Very thorough in checking the furnace and explaining the results of the cleaning. I would definitely recommend this company to my family and friends.