Our Company Reviews

We Go the Distance to Earn Gold

4.9
Based on 276 reviews
Donna Roque
Donna Roque
14:11 26 Oct 22
We needed a 220 line ran for a hot tub from the garage to the back patio. The staff was professional, punctual, friendly and efficient. The office staff always responded quickly and they scheduled the installation around my work schedule. I’m extremely happy with my entire experience and will use them again if the need arises and highly recommend All Star Service.
Tracy Berndt
Tracy Berndt
19:10 09 Oct 22
We received Great service! They were very knowledgeable and kept us informed each step of the way. Will definitely use their services again in the future. Thank you!!
Karen Hancock
Karen Hancock
17:54 12 Jul 22
I have had work done by Pete for years! I highly recommend his company! Ray and Brandon just installed a new air conditioner for me and they got here on time and worked non stop to get the job done. I really appreciate good workers!! Very nice and professional!!
Kenny Evans
Kenny Evans
23:10 05 Jul 22
Jason did an excellent job explaining the process of getting our A/C back up and running. I messaged on a holiday and they were able to send someone out to repair our unit in no time. I would recommend them to everyone! An amazing job all around.
Samuel Rotkovich
Samuel Rotkovich
20:06 13 Jun 22
Great services! Everyone is very polite and friendly. Super easy to set up appointments and get things done! After Pete and Ray installed my AC unit, they made sure everything was cleaned up before they left. Definitely recommend👏
Meaghan B
Meaghan B
16:39 08 Jun 22
Always on time for anything we've needed. Never trying to push a sale. We get honest answers to our questions, they give us options and then give us time to decide. No pressure. We had a full new system put in with a/c a year ago and everything went fantastically. Install and clean up qucikly.
Veleion
Veleion
18:27 06 Jun 22
Everything about the process was great. Everything is explained so there is no confusion about what or why something is happening. If it is your first time dealing with anything AC / Furnace / Water Heater / etc. related you will be informed every step of the way... almost making you feel like the professional! Getting to the point... I loved my experience with All-Star Service. Highly recommend.
William Johnston
William Johnston
21:24 25 May 22
Monique serviced our AC today and was extremely polite, knowledgeable and helpful. She serviced our furnace 2 years ago and the results were the same. Thank you
Amanda Biro
Amanda Biro
22:15 02 May 22
I’m very happy with my service! I had a technician named Brandon come to my house for routine maintenance. He was incredibly kind and respectful. I would definitely use All-Star Service again and would recommend them to anyone!
Kari Speich
Kari Speich
01:10 12 Apr 22
Always has been a GREAT service provider. The owner is hands on just about everything! Pete and his crew are awesome to work with! They stand behind their work!
Deborah Smolinski
Deborah Smolinski
02:35 06 Apr 22
The Best!! Can’t say enough about this company..the owners, their staff, the care they took in our home, quality of the products they installed & work done…all top notch!New furnace has already improved the comfort of our home & looking forward to using the a/c. Communication was flawless from our first call to request an estimate & continued through the entire process. Highly recommend All-Star!
Kari Speich
Kari Speich
15:51 29 Mar 22
Always has been a GREAT service provider. The owner is hands on just about everything! Pete and his crew are awesome to work with! They stand behind their work!
Jason Farner
Jason Farner
15:00 04 Mar 22
Once again !! Jason Lopez was extremely polite and professional. He is thorough and well spoken. I wouldn’t go with any other company. Thanks for everything Pete! #1 company in NWI.. can’t beat the service and quality.. I decided to go with Gold Membership! So much they offer to protect Homeowners! Protect your investment! Save Money down the road if it is necessary! Really can’t beat this business! Best in the Region! Thank you!!
Josh Sickinger
Josh Sickinger
22:29 27 Jan 22
All Star came out during a snow storm and got our furnace up and running. While doing this repair they also identified another issue with the duct work that did not need immediate attention but would help the furnace operate better with increased air flow. There was no pressure by them to get the duct work corrected however, we decided to have the work done. They did a great job on the follow up visit and the furnace operates much more efficiently now.
Kayla Houser
Kayla Houser
21:38 26 Jan 22
Great customer service!! We were in need of a new furnace. I called Monday had a new unit on Wednesday. They were very knowledgeable and professional. I would highly recommend this company. Bonus they offer financing!!
Lauren Whittinghill
Lauren Whittinghill
18:20 12 Jan 22
All-Star Service is one of the best, if not THE BEST place around. They answer the phone no matter what time it is. Their customer service is impeccable. They constantly keep you in the loop. Every technician who has come out to our home has been respectful, professional, and has answered every question asked.All-Star installed a new furnace for us in 2020 in the middle of winter. They did not waste any time and had things up and running within 24-hours. They offered a finance option, which was a blessing.In January of 2021, we experienced an issue with our thermostat and reached out to them for help. They sent a tech out right away, identified the issue, and moved forward with fixing it.I cannot say enough about this company. I'm glad we found it and we will continue to use them for all of our needs while living in NWI.
Sarah Wurster
Sarah Wurster
18:09 15 Nov 21
One of the most responsive and knowledgeable customer service experiences I've had on the phone which made it easy to select All Star to clean my vents and ducts. I had Jason as a technician and was not let down in the service itself. Jason was very knowledgeable, great professionalism by him and his team, very respectful of my home, and incredible work they do. Will definitely want to go through All Star again for future services.
Maddie Zimmerman
Maddie Zimmerman
16:22 04 Oct 21
We love how thorough All Star is with their services. They do not rush and take time to answer all our questions. They have never left our house a mess and are so professional! Highly recommend them.
J Jackson
J Jackson
14:05 27 Jul 21
Excellent service above and beyond my expectations. I highly recommend utilizing this company to everyone. They have replaced my furnace and repaired my air conditioner. My service tech was Pete and he is amazing. He was friendly, knowledgeable and very detailed about the services provided. For both my furnace and AC, I was provided 4 different estimates for cost of repair from lowest to highest to choose the option that was best for me. I am highly satisfied with the results of my new furnace and AC repair. No issues whatsoever. If you want the best service that is cost efficient for you, go with All-Star Service. The name definitely describes the service this company provides.
George Gipson
George Gipson
23:48 09 May 21
I've used All-Star Service (Formerly: Thorn Total Comfort) for 5 years and have always had exceptional and prompt service. Pete and his employees have always been very professional, and have taken the time to answer any of my questions about the furnace/AC (Which they also installed).I highly recommend them to anyone looking for a professional and fair heating and cooling company!!
Toni Shettles
Toni Shettles
17:00 27 Mar 21
He was right on time. Very thorough in checking the furnace and explaining the results of the cleaning. I would definitely recommend this company to my family and friends.